CA Final SCPM Chapter 2 🔥 CRM, Apple Supply Chain, Outsourcing & Offshoring | Lecture 2

📚 SCPM Soft Copies – Lecture Schedule, Notes & Books: CA Final SCPM – Chapter 2: Modern Business Environment | Lecture 2 Welcome to Lecture 2 of Chapter 2 – Modern Business Environment from the Complete CA Final SCPM (Strategic Cost & Performance Management) FREE Course by CA Anuj Jalota. In this lecture, we continue our study of the Modern Business Environment by looking at how organisations manage customer relationships, analyse customer profitability, structure business relationships and make important strategic decisions relating to supply chains and organisational design. 📚 Topics Covered ✅ Customer Relationship Management (CRM) ✅ Customer Profitability ✅ Service Level Agreement (SLA) ✅ Apple Supply Chain – Case/Example ✅ Gain Sharing ✅ Outsourcing ✅ Offshoring ✅ Downsizing 🎯 What Will You Learn? This lecture connects SCPM concepts with real-world business decisions. We look at how organisations: • Build and manage relationships with customers through CRM • Analyse whether individual customers are actually profitable • Use Service Level Agreements (SLAs) to define business expectations • Understand the strategic importance of the Apple Supply Chain • Use Gain Sharing to align the interests of business partners • Make decisions regarding Outsourcing and Offshoring • Understand why organisations may choose Downsizing The objective is not simply to remember definitions. Understand the concept. Understand the business decision. Understand the practical application. 🚀 COMPLETE SCPM COURSE – FREE ON YOUTUBE The complete CA Final SCPM Self-Paced / SPOM course is being released chapter by chapter on YouTube, completely FREE. 📌 SCPM Telegram Channel: 📌 SCPM Telegram Group: 🌐 AJ NeXt: 📞 For enquiries: 🔎 Keywords CA Final SCPM, SCPM Chapter 2, SCPM Chapter 2 Lecture 2, Modern Business Environment, Modern Business Environment CA Final, CRM CA Final, Customer Relationship Management, Customer Profitability, Customer Profitability Analysis, SLA CA Final, Service Level Agreement, Apple Supply Chain, Apple Supply Chain SCPM, Gain Sharing, Outsourcing CA Final, Outsourcing SCPM, Offshoring CA Final, Downsizing CA Final, Strategic Cost and Performance Management, CA Final SPOM, SPOM Set B, CA Final Self Paced Online Module, SCPM Free Course, CA Final 2026, CA Anuj Jalota, AJ NeXt 📌 Hashtags #CAFinal #SCPM #SPOM #CAFinalSCPM #ModernBusinessEnvironment #CRM #CustomerProfitability #AppleSupplyChain #Outsourcing #Offshoring #Downsizing #CAStudents #CAFinal2026 #AJNeXt